The Impact of Outsourcing on IT Business Alignment and IT Flexibility: A Survey in the German Banking Industry
نویسندگان
چکیده
The ability to outsource IT has been suggested as a major driver of IT productivity. At the same time, the literature on the business value of IT suggests that IT business alignment and IT flexibility are important drivers for the performance of IT. But what is, then, the impact of outsourcing on these key value drivers? In this paper, we empirically show that firms with internal IT exhibit significantly better IT business alignment and IT flexibility.
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